Refund policy
We have a 15-day satisfaction guarantee refund policy, which means you have 15 days after receiving your item to request a refund or create another order. This only applies to your first order from us.
No need to return the coffee to us.
If you put the incorrect mailing address on your order and did not receive the coffee, then you must pay for a new order. No need to return anything.
If we sent you the wrong order, then we will pay for a new order. No need to return anything.
To start a refund, you can contact us at coffeecafe030@gmail.com.
If your refund is accepted, we’ll begin a new order for you. Items sent back to us without first requesting a refund will not be accepted.
You can always contact us for any return question at coffeecafe030@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as coffee.
Please get in touch with us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact us and tell us the problem. Once it is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days.
Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at coffeecafe030@gmail.com
We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order. No questions asked, and no need to return anything.
If it is NOT your first order with us:
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.